Tri-State Bank Opens New Retail Banking Headquarters
The Tri-State Bank of Memphis announces the opening of its new retail banking headquarters at 4606 Elvis Presley Blvd. Tri-State Bank has moved retail banking operations from 180 Main at Beale to its’ newly-renovated, modernized and highly stylized former Whitehaven location on Elvis Presley. The Whitehaven location was closed for about four months of renovation during the transition period from the main branch at Beale and Main Streets after that location was sold to Belz Investco GP.
“We cannot apologize enough for any inconvenience to our shareholders and loyal customers during the Whitehaven branch closing,” explains Tri-State Bank CEO Thomas Felder. “But as many have already seen and many more will see, it was a temporary inconvenience, for a permanent and fantastic improvement.”
The bank is completely remodeled with a totally new design within essentially the same footprint. The redesign is structured to support their new Universal Banker operation, an innovative change that many banks across the country are making. The traditional teller side and desk side banking structure is eliminated and replaced with specially-trained universal bankers who are capable of handling any and all services, loans and retail banking transactions.
“Tri-State Bank is a community bank and our undivided attention and focus is on serving our customers,” says bank board chair Lucy Shaw Henderson. “We expect to provide unparalleled personal service.” CEO Felder adds, “Our customers important financial transactions will not be strictly relegated to an 800 number, a computer-generated voice or decision makers in Birmingham or Atlanta. Our new bank is the embodiment of the kind of customer first service we are providing.”
Tri-State Bank, one of Memphis’ oldest African American-owned businesses, was established in 1946 by Dr. J.E. Walker and his son A. Maceo Walker. The Tri-State Bank location on Elvis Presley is open M-Th 8:30-5PM, Fri. 8:30-6PM and Sat. 10-1PM.
Tri-State Bank is a community bank providing friendly and personal service to individuals and businesses. We have proudly served Memphis since 1946 and have a history of leadership, concern and commitment.